Refund Policy

1. General Policy

Graphshore Studio provides creative, strategic, and technical digital services that involve dedicated time, planning, research, design, development, and consultation. Because our work begins through the allocation of studio resources and reserved production time, all deposits are non-refundable once work has commenced, unless otherwise agreed in writing.

Refund eligibility depends on the stage of the project, the nature of the service purchased, and the amount of work already completed at the time of the refund request.

2. Non-Refundable Deposit

For most projects, Graphshore Studio requires an upfront deposit, typically 50% of the total project fee, before work begins. This deposit secures your place in our schedule and covers early-stage work such as discovery, planning, research, strategy, administrative preparation, and initial design or development efforts.

Once work has started, this deposit is strictly non-refundable.

3. Refunds Before Work Begins

If a Client cancels a project before any work has commenced, Graphshore Studio may, at its sole discretion, issue a partial or full refund of any amount paid, minus any transaction fees, administrative costs, consultation time already provided, or other non-recoverable expenses incurred in preparation for the project.

4. Refunds After Work Has Begun

If a project is canceled after work has started, refunds are not guaranteed. In such cases, the Client is responsible for payment for all work completed up to the cancellation date, including strategy, research, design, development, revisions, project management, communication time, and any third-party expenses incurred on the Client's behalf.

If the amount already paid exceeds the value of work completed, Graphshore Studio may issue a partial refund for the unused portion, at its sole discretion. If the value of completed work exceeds payments already made, the Client remains responsible for the outstanding balance.

5. Milestone and Final Payments

Payments made for completed milestones, approved deliverables, or final project phases are generally non-refundable. Once a milestone has been delivered or approved, the work associated with that milestone is deemed earned.

Final payments made upon project completion, before transfer of files, launch, or access handoff, are also non-refundable once the relevant deliverables have been provided or made available.

6. No Refunds for Change of Mind

Graphshore Studio does not offer refunds for:

• Change of mind after the project has started.
• Subjective dissatisfaction where work has been delivered in accordance with the approved scope.
• Delays caused by the Client's failure to provide content, feedback, approvals, or access.
• Unused hours, unused revision rounds, or unrequested scope items not explicitly delivered.
• Business results not meeting expectations, including traffic, conversions, leads, sales, rankings, or revenue.

7. Client Delays and Abandoned Projects

If a Client becomes unresponsive or fails to provide required materials, feedback, or approvals for an extended period, the project may be placed on hold. If the project remains inactive for more than 30 days, Graphshore Studio reserves the right to treat the project as abandoned or paused, invoice for work completed to date, and decline refund requests related to reserved time or completed work.

8. Third-Party Costs

Any amounts paid toward third-party services, software, plugins, themes, domains, hosting, stock assets, fonts, or external tools are non-refundable once purchased, unless the third-party provider itself issues a refund. Graphshore Studio is not responsible for refunding costs charged by outside vendors.

9. Subscription, Retainer, or Ongoing Services

If Graphshore Studio provides ongoing monthly services, support retainers, maintenance plans, or recurring consulting arrangements, payments for the current billing period are non-refundable once that billing period has begun, unless otherwise stated in a separate written agreement.

Cancellation of recurring services will apply prospectively and will not create entitlement to refunds for the current or prior service period.

10. Exceptional Circumstances

Graphshore Studio may consider refund requests in exceptional cases, including material failure to deliver services substantially as agreed, but any such refund remains entirely at our discretion unless required by applicable law.

Where appropriate, we may choose to offer one of the following instead of a monetary refund:

• A project credit for future work.
• A revision or corrective work period.
• A partial refund proportionate to undelivered scope.

11. Requesting a Refund

To request a refund, the Client must submit a written request by email, including the project name, invoice reference, reason for the request, and any relevant supporting context. Refund requests should be sent promptly after the issue arises.

Graphshore Studio will review the request in good faith and respond within a reasonable timeframe. Submission of a refund request does not guarantee approval.

12. Chargebacks and Payment Disputes

Clients agree to contact Graphshore Studio first to attempt to resolve any billing concern before initiating a chargeback or payment dispute with a bank or card issuer. Initiating a chargeback for validly delivered services, earned deposits, or approved work may constitute a breach of contract.

Graphshore Studio reserves the right to provide project records, communications, approvals, invoices, and work logs to financial institutions or dispute processors in response to any chargeback claim.

13. Policy Changes

Graphshore Studio reserves the right to update or modify this Refund Policy at any time. Any updated version will become effective upon posting on our website or upon direct communication to Clients, as applicable.